But for now I wanted to share a pretty cool story.
Matt and I decided to stay both Friday and Saturday night in Charlotte, so after the race on Saturday, we went shopping/walking for a while and then we grabbed lunch. We shared an appetizer of cheesy fries and then we each got a sandwich. Neither of us were able to take more than 2 bites of our sandwiches because we were stuffed so we brought them back to the hotel.
I put them in the refrigerator and we just chilled for a while. About 5 hours later, I went back to get our sandwiches and they were spoiled. Turns out the refrigerator was not on!!! We were so upset because it was about $20 worth of food.
Matt went downstairs to the desk and told them what happened and said we needed them to do something about it. The clerk said she would check with a manager and get back to us.
About 30 minutes later, she called the room and said they were giving us one of our nights FREE!! We had already paid but they gave us a credit on our card.
It was such a blessing and MUCH more than we deserved!
Thank you Hampton Inn and Suites, Concord, NC for taking care of your customers. We will not forget it!
Now THAT is good customer service! It makes me happy when large companies show they still now what it means :) Glad ya'll had a good time!
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